Help Center
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Frequently Asked Questions
Basics
Overview
Requirements
Supported Platforms
Get Started with SKU IQ
Things to do Before Connecting to SKU IQ
Get Connected
Linking Products
Pushing Products & Catalog Migration
Adding & Removing Products in SKU IQ
Automation Options
Uploading Products to TikTok Shop
Advanced Syncing Features
Analytics & Reporting
Attribute Syncing
Curbside Pickup & Order Syncing
Multi-Location Store Setups
Billing
Upgrade or Change Subscription
Frequently Asked Questions
General Questions
Inventory Syncing Questions
Third Party Apps Questions
Dashboard & Account Questions
Email & Text Notifications
TikTok Shop
Troubleshooting
General Support
Integration Specific Troubleshooting
Account Troubleshooting
Order Syncing Troubleshooting
Inventory Troubleshooting
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Help Center
Frequently Asked Questions
Basics
Overview
Requirements
Supported Platforms
Get Started with SKU IQ
Things to do Before Connecting to SKU IQ
Get Connected
Linking Products
Pushing Products & Catalog Migration
Adding & Removing Products in SKU IQ
Automation Options
Uploading Products to TikTok Shop
Advanced Syncing Features
Analytics & Reporting
Attribute Syncing
Curbside Pickup & Order Syncing
Multi-Location Store Setups
Billing
Upgrade or Change Subscription
Frequently Asked Questions
General Questions
Inventory Syncing Questions
Third Party Apps Questions
Dashboard & Account Questions
Email & Text Notifications
TikTok Shop
Troubleshooting
General Support
Integration Specific Troubleshooting
Account Troubleshooting
Order Syncing Troubleshooting
Inventory Troubleshooting
Frequently Asked Questions
Common questions about SKU IQ.
General Questions
What are the Free Trial Limitations?
Can SKU IQ Sync My Online Sales (Discounts) to my Point of Sale? Or Vice Versa?
Do I Have to Link All of My Products?
Can SKU IQ sync payments between my eCommerce website and my Point of Sale?
Inventory Syncing Questions
Do I Have to Have Quantity Syncing Turned On?
Why Is My Inventory Not Automatically Syncing?
Can You Sync Modifiers?
Can you sync Clover Product IDs?
What SKU Fields Can Lightspeed R-Series Sync to SKU IQ?
Can I use SKU IQ to Sync Services, Appointments, Subscriptions or Event Tickets?
Can I Sync Partial Quantities like Fabric Lengths or Weighted Items?
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Third Party Apps Questions
Is This App Considered a 3PL or Drop Shipper?
Can I Use Drop Shipping with SKU IQ?
Can I use SKU IQ and Shopventory at the Same Time?
I have the Square and BigCommerce Native Integration Application Installed. Does That Work With SKU IQ?
Dashboard & Account Questions
Why are there multiple billing options on my Billing Page?
Adding New Users to SKU IQ
Email & Text Notifications
Notifications - Get Emails & Texts From SKU IQ!
TikTok Shop
What Shipping Carriers Does TikTok Shop Accept?
Why is my order pending? How SKU IQ handles cancellation policies from TikTok Shop
Why Do I Need to Clear My TikTok Inventory Prior to Connecting to SKU IQ?
Why did TikTok Shop stop syncing? How to Reauthorize SKU IQ!
Can I Use SKU IQ with TikTok Shop Asia or TikTok Shop UK?
Can I Edit My Products On TikTok Shop?
Why Can't I Set Up Automatic Pushing for TikTok Shop?
How to Connect Your TikTok Official Account to TikTok Shop
Why are my TikTok Shop Orders Showing Up with "NO CUSTOMER" as the Customer's Name in Shopify?
What's TikTok Shop's Policy on Mystery Products or Surprise Products?
What are the constraints for images on TikTok Shop?
How to Set up Free or Promotional Shipping on TikTok Shop
Can You Sync Previously Created Orders from TikTok Shop to Shopify?
What's TikTok Shop's Item Review Policy? Why Do My Items Have To Be Reviewed?
How do I manage free samples and Live Giveaways with TikTok Shop?
Why is "TikTok Order" showing up instead of my customer's name on orders from TikTok Shop?
What is Break Selling and why doesn't SKU IQ support it?
TikTok Shop: Understanding and Resolving Common Errors
Where are my TikTok Products? I pushed them from Shopify and they are not there!
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