General FAQs

• How do I add a new retail store to SKU IQ?
• How often do I need to log into skuIQ to check my syncing and order data?
• I have multiple retail locations. How do I tell SKU IQ which location to fulfill my online order from?
• How do I see my online and POS sales together in one place?
• I want to use POS payments for my online orders. Does SKU IQ sync payment processing capabilities across platforms?
• How do I set up automatic fulfillment of orders if I have multiple Lightspeed retail locations with Shopify?
• How do I manually fulfill orders if I have multiple POS retail locations?
• How do I add a new user to my SKU IQ account?
• How long does it take to sync my order data or new product information?
• How long does it take to sync my inventory quantities?
• When I update the title, price, or other data in my POS, the change doesn't reflect on my website. How do I set SKU IQ to make those changes sync across both platforms?
• How do I select which platform will be my source of truth?
• What fields sync between my POS and eCommerce platforms?
• I've made a change to my product in my POS or eCommerce platform. How do I get my product to resync?
• How do I delete a variant in SKU IQ?
• How do I delete a product in SKU IQ?
• Can I add new products directly into SKU IQ rather than entering them into my POS or eCommerce platform?
• How many variations can be pushed to Shopify per product?
• Can I set up my SKU IQ account so that any new product I add to my POS is automatically pushed to and synced with my eCommerce platform?
• Can I change my POS or eCommerce platform?
• How do I add a team member?
• How does SKU IQ work?
• What is syncing?
• What can SKU IQ keep in sync between my POS and eCommerce?
• Do I have to sync everything? Can I request a specific configuration?
• Will SKU IQ change my data? I'm nervous about starting a trial and SKU IQ altering my existing data.
• I don't need syncing. Can SKU IQ help with anything else?
• I don't have a POS or eCommerce yet. Can you help me choose one?
• How do I get started?
• How long are your contracts?
• What levels of support are included?
• Do I have to have 100% of my products linked?
• Can I get an email or text alert whenever I receive a new online order?
• What is a bulk push?
• How can I sort my products?
• Can I edit products in SKU IQ rather than editing them from my POS or eCommerce platform?
• How do I know if my products are linked and syncing?
• Does SKU IQ provide reporting?