General Troubleshooting
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How do I fix products that are not linkable?

If you have products that are not linkable, you can either 1) edit the products within your POS and eCommerce so they have matching attributes and matching structures, or 2) you can delete the item(s) from one platform and push it from the other. See the section Push your products for information on migrating products from one platform to another.

If you choose to edit your items to match, you may need to delete any products that are listed twice in your POS or eCommerce platform, add a SKU or UPC to the product, or make sure the product structure is the same between platforms. 

If you need to change the structure of your product in one platform in order to get your products to sync, it’s always best to archive or delete the product group/matrix and then create brand new products. For example, if you need to change a product group in your POS so it’s no longer in a matrix, archive or delete the product group and then create new separate products to reflect each variant that was in the group. If you edit a current product structure without archiving it and starting over from scratch, SKU IQ is not likely to be able to reimport that edited product correctly, which can lead to problems like duplicate variants. It is best practice to create a brand new product rather than edit an existing product so you can avoid having issues with getting your products to link properly.

Contact the SKU IQ support team if you need help understanding how to edit your products or if you have made edits to your POS or eCommerce inventory. If you’ve made multiple product edits, the support team can re-import your product catalog so that SKU IQ will reflect the latest changes.