General FAQs

How do I select which platform will be my source of truth?

You can choose one platform to be your primary system or source of truth for any changes you make to products and inventory. Contact the SKU IQ support team if you’d like to make one platform the source of truth so that changes made within your primary system will pass through SKU IQ to your secondary system. 

This feature is not enabled by default, and only certain fields can be synced across platforms. Additional fees may apply depending on your subscription level.

Depending on which POS and eCommerce platform you’re using, we can sync the following fields between the two platforms:

  • Product title
  • Product description
  • Price
  • Unit Cost
  • Brand
  • Color
  • Size
  • SKU
  • UPC or Barcode
  • Images 
  • Tags

Contact the SKU IQ support team for help if you’d like to sync any of the above additional fields between your POS and eCommerce platform. Some fields will not be available for syncing because of API limitations on certain platforms.