FAQs

How do I select which platform will be my source of truth?

You can choose one platform to be your primary system or source of truth for any changes you make to products and inventory. Contact the SKU IQ support team if you’d like to make one platform the source of truth so that changes made within your primary system will pass through SKU IQ to your secondary system. 

This feature is not enabled by default, and only certain fields can be synced across platforms. Additional fees may apply depending on your subscription level.

The following fields can be synced from Lightspeed to BigCommerce, or from BigCommerce to Lightspeed, depending on your preference:

  • Product title
  • Price
  • Color
  • Size
  • SKU
  • Images (original, existing images only - new or updated images cannot be synced after a product has been linked)

Additionally, the brand and UPC or barcode can be synced only in one direction, from BigCommerce to Lightspeed. Or, the unit cost and product description can be synced only in one direction, from Lightspeed to BigCommerce. (The “Long Description” attribute must be enabled within Lightspeed for this field to sync. If this attribute isn’t visible within Lightspeed, you can contact Lightspeed support to add this module to your Lightspeed dashboard.) Tags cannot be synced across both platforms.