Troubleshooting

I have duplicate products or variants

A duplicate is a product or variant which appears more than once in the same location. They are separate products or variants with matching information that can prevent your products from syncing correctly.

Quantities will not adjust correctly if you have two versions of the same product in your POS or eCommerce inventory, as our system will not know which version to link between the two platforms.

Quantities will not adjust correctly if you have two versions of the same variant under a product, as our system will not know which quantity to sync between the two systems.

Duplicates are usually caused when a product that already exists is created again. This can happen in SKU IQ, your POS, or eCommerce platform. 

Sometimes products may look like duplicates in SKU IQ, but they are not actually duplicates.

For example:

  • A product which is sold at two locations will show up twice in your inventory list.
  • A product which came from two separate platforms like Square and WooCommerce will also be displayed independently. These may need to be linked and are not true duplicates. 
If the product is not being sold at multiple locations and you have already linked your products,  you must delete any duplicate products and delete any duplicate variants in order for the sales to sync properly.