Troubleshooting

Missing orders from Shopify

 

By default skuIQ only fetches orders that are in an "Open" state in Shopify. Orders that are in a "Closed" state in Shopify will not be fetched by skuIQ and will not appear in your skuIQ Sales Dashboard. 

If orders that are in an "Open" state in Shopify are not populating in your skuIQ Sales Dashboard please contact our support team at support@skuiq.com.