Troubleshooting

My BigCommerce sales are not being sent to Lightspeed

If you have the Send online sales into POS feature enabled, sometimes sales might display with a red “X” in the SKU IQ dashboard or they don’t display in the Sales History menu in Lightspeed within 10 minutes - the maximum amount of time it takes a BigCommerce order to display in Lightspeed is 10 minutes. This means that the order was not sent from BigCommerce to Lightspeed correctly. 

Check to make sure your products are linked. If they are not linked, sales data will not sync when that product is sold. See the sections Link your products and Push your products for more information about how to get your products linked. 

If you’ve verified that your products are linked and your sales are not syncing correctly, contact the SKU IQ support team for help.