Troubleshooting

My products are not pushing from Lightspeed to Wix

There are a few reasons why a product will not successfully push from Lightspeed to Wix. You can look at the notifications in your SKU IQ dashboard to see what type of error you are receiving and help you determine how the issue might be resolved.

There are some common reasons why you might receive an error when trying to push products to Wix.

1.  Your product has more than 100 variants.

While Wix has no limit on the number of variants and options you can define per product, having more than 100 variants or more than 3 options (e.g. size, color, style) per product could result in a timeout error. To resolve this, you must split up the product in your POS before pushing it to Wix.

If you need to change the structure of your product in one platform in order to get your products to sync, it’s always best to archive or delete the product group/matrix and then create brand new products. For example, if you need to change a product group in Lightspeed so it’s no longer in a matrix, archive or delete the product group and then create new separate products to reflect each variant that was in the group. If you edit a current product structure without archiving it and starting over from scratch, SKU IQ is not likely to be able to reimport that edited product correctly, which can lead to problems like duplicate variants. It is best practice to create a brand new product rather than edit an existing product so you can avoid having issues with getting your products to sync properly.

Contact the SKU IQ support team if you need help understanding how to edit your products or if you have made edits to your POS or eCommerce inventory. If you’ve made multiple product edits, the support team can re-import your product catalog so SKU IQ will reflect the latest changes.

2.  Your product has duplicate variants.

If you have a product with variants that have the same attributes, the product will not sync.

a.  Click Products in the left navigation menu to view your inventory list, and find the product you’d like to edit.

You can find any product in your inventory by typing the product name or SKU into the search box at the top of the Products page.

b.  Click on the product in your inventory list.

c.  Click Edit Variants

d.  Click Delete next to one of the variants, and then click Save Changes. That will delete the duplicate variant from your POS and remove it from SKU IQ. You should now be able to push your product to Wix.

3.  Your product's variants do not have colors or sizes defined.

a.  Click Products in the left navigation menu to view your inventory list, and find the product you’d like to edit.

You can find any product in your inventory by typing the product name or SKU into the search box at the top of the Products page.

b.  Click on the product in your inventory list.

c.  Click Edit Variants

d.  Type the Color and Size values in the variant fields and then click Save Changes. You should now be able to push your product to Wix.

4.  Your product has too many images associated with it, or the image file sizes are too big.

When your image files are too large or too numerous, Wix might time out while it tries to accept a large amount of data from SKU IQ. You might also receive a timeout error if you don’t have an optimized server, since the server can take too long to create images in Wix. If you receive a timeout error, your product won’t sync.

You must reduce the number of image files associated with your product, and/or reduce the image resolution. SKU IQ recommends that you have no more than 7 images associated with each product to ensure that it will sync successfully with Wix.