Troubleshooting

My WooCommerce sales are not being sent to Square

If you have the Send online sales into POS feature enabled, sometimes sales might display with a red “X” in the SKU IQ dashboard or they don’t display in the Transactions menu in Square within 12 hours - the maximum amount of time it takes a WooCommerce order to display in Square is 12 hours. This means that the order was not sent from WooCommerce to Square correctly. 

Check to make sure your products are linked. If they are not linked, sales data will not sync when that product is sold. See the sections Link your products and Push your products for more information about how to get your products linked. 

If you’ve verified that your products are linked and your sales are not syncing correctly, contact the SKU IQ support team for help.