SKU IQ offers order syncing, which allows you to send BigCommerce order data into the Lightspeed platform. Orders cannot be pushed from any POS to BigCommerce.
Merchants who have a multi-store POS setup must fulfill their orders manually so that inventory quantities will be deducted from the correct retail location when an item sells online.
Contact the SKU IQ support team if you’d like to enable order syncing within SKU IQ. This feature is not enabled by default and requires us to gather some details from you in order to set it up correctly. Additional fees may apply depending on your subscription level.
Note: When order syncing is enabled, merchants must manually update quantities if a customer ever returns an item. Enabling order syncing breaks the automatic quantity adjustments in the case of a return or exchange. Order updates are not sent through SKU IQ, so only the original order information is sent to the POS.
Sending BigCommerce order information to Lightspeed
When an online sale is created, SKU IQ identifies the online order data and creates a copy of that order in Lightspeed.
Fields Created by SKU IQ
When the BigCommerce sale occurs, we send the following fields to Lightspeed:
- Line Items (products that have been sold)
- Customer name, address, and email
Note: When SKU IQ pushes an order to Lightspeed, we check to see if there is an existing customer in Lightspeed with the same email. If there is, we use the existing customer data located in Lightspeed. If SKU IQ does not detect an existing Lightspeed customer, we create a new one using the BigCommerce customer data.
Where are Orders Located?
Orders created from BigCommerce can be seen on the Sales > Sales History page of the Lightspeed dashboard. BigCommerce orders can take anywhere from 1 to 10 minutes to display in Lightspeed.
Note: To identify which orders were created from BigCommerce, you can filter the sales by the Lightspeed employee you’ve designated when setting up the order syncing in SKU IQ. Since merchants decide which employee from Lightspeed is used to “create” BigCommerce sales within SKU IQ, the merchant can filter results by the name of that employee to find their list of BigCommerce sales within Lightspeed.
The order contains the customer name associated with the order as well as the name of the products sold in the order.
Click on the transaction in Lightspeed to see the details of the BigCommerce order.