SKU IQ is not going anywhere! We are simply updating our application. This article will explain what is happening and what you'll need to do to keep your integrations connected.
If you're already using SKU IQ for TikTok Shop or POS app then you will not see the red banner below on your dashboard, this means you're already on the upgraded version of our app and are all set.
Users on the old version of our app will need to migrate to the new one to avoid any service interruptions by October 1st, when the older version goes away, all the product links will be maintained from one version to the other, so you won't need to start from scratch.
What do you need to do?
If you see the following banner on your SKU IQ dashboard, that means we've identified your store as potentially affected.
Click the link where it says "Click here" to be shown the issue details. That should look like the image below:
You'll be redirected to Shopify to authorize the migration, just follow the prompts on your Shopify page to complete the app migration.
It's important to note that SKU IQ will automatically preserve any linked items and settings, so this method is highly recommended vs. trying to uninstall the old version and install the new one on your own.
If for any reason the link on your SKU IQ dashboard doesn't work, you may also visit the Shopify App Marketplace listing for SKU IQ for TikTok Shop or POS and click "install" to begin the update. Links and settings will still be preserved using this method.
In order to prevent a service interruption, please follow these steps to install the latest version of the SKU IQ Shopify App IMMEDIATELY. Stores still on the old version of the app by October 1st, 2024, will suffer from service interruption, as that version of the app will be removed from the Shopify systems.
If you are having trouble with your migration, please use the contact SKU IQ support link on your banner. You can also use the buttons below to get to your dashboard or the main support page if you have questions or concerns. Thank you for choosing SKU IQ, we look forward to continuing to serve your business!
