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What is Order Pushing?

This article will break down SKU IQ's Order Pushing feature and how you locate pushed orders on your POS system.

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Overview

How Does Order Pushing Work?

What pushed orders look like and where to locate them

Clover POS

Lightspeed Retail R-Series

Square POS

Shopify eCommerce

Data Field Definitions

Frequently Asked Questions

Overview

Order Pushing is an optional feature offered by SKU IQ that allows you to send records of completed invoices from your eCommerce to your Point of Sale (or from Point of Sale to your eCommerce). This reporting feature can help you keep all of your data in one spot for easy reference.

Keep in mind that order pushing can only be enabled  unidirectionally, meaning that we can only push order data one way,  either from eCommerce to Point of Sale or vice versa.

This feature is currently available for POS connections such as Square, Clover, and Lightspeed R-Series, for eCommerce we can only support it on Shopify at the moment.

If you are using SKU IQ's TikTok Shop and Shopify integration, the information in this article will not apply to you, so check out this article for more information on how order pushing works for social commerce.


Depending on the integrations, invoices can take up to 12 hours to be pushed across, so we do not recommend this feature for businesses looking to facilitate food delivery or pick-up in-store. Don't worry though, order push works independently of stock quantity sync, so it will not affect real-time syncing for stock changes! 

How Does Order Pushing Work?

When an online order is marked as paid on your chosen platform, SKU IQ will identify the online order data and create a copy of that data on the other side. You'll find that copied invoice in the Orders section of your Point of Sale or eCommerce platform. Though some terminology may be different, we'll break down the specifics for each integration later in this article.

For customers with multiple physical locations on their POS system, manual fulfillment will need to be enabled to facilitate order processing. Please check this article for more information.

🚨NOTE: Return or exchange invoices are not pushed across, so when this happens, not only must you process the refund/cancellation on the original platform, but you'll also need to process the cancellation/refund of the previously pushed invoice and adjust the related stock manually on both platforms. 

If you are interested in enabling order pushing for your account, please contact Support as this feature is not enabled by default and requires different setup steps depending on which platforms you are using. 

Check out the frequently asked questions section for more information.

What pushed orders look like and where to locate them

Clover POS Lightspeed R-Series Square POS Shopify eCommerce

Clover POS

When an online order is placed, SKU IQ will push the data for that order over to your Clover Web Dashboard within 20 minutes. Unfortunately, you will not be able to see the Order on your Clover Terminal at this time. 

SKU IQ sends the following data for each integration:

Data Field BigCommerce Shopify Wix WooCommerce
Subtotal ✅ ❌ ✅ ✅
Total ✅ ✅ ✅ ✅
Discounts ✅ ✅ ✅ ✅
Taxes ✅ ✅ ✅ ✅
Date ✅ ✅ ✅ ✅
Line items ✅ ✅ ✅ ✅
Customer Data ✅ ✅ ✅ ✅

** Click the data field to go to an explanation of what that field is **

💡Tip: SKU IQ will be unable to push what type of payment method was used to Clover; it will simply say "External Payment". You will need to find the payment method information from your eCommerce website if that information is relevant for your account.

💡Tip: Orders that have been pushed from your website will have the web tag on them, which is found just under the customer's name on the order details page.

✅ Jump back to the integrations table.

Lightspeed Retail R-Series

When an online order is created on your eCommerce website, SKU IQ will identify the online order data and push it to the Sales History page on your Lightspeed Retail R-Series dashboard. You can find the Sales History information under the Sales tab. Orders can take up to 12 hours to push across.

In order to set up Order Pushing, we will need you to set up an Employee name to accept these orders (we usually suggest "ONLINE ORDERS" as the employee name) as well as a payment method to assign to the orders (e.g. credit card, debit card, PayPal, etc.). 

SKU IQ sends the following data for each integration:

Data Field BigCommerce Shopify Wix WooCommerce
Subtotal ✅ ✅ ✅ ✅
Total ✅ ✅ ✅ ✅
Discounts ✅ ✅ ✅ ✅
Taxes ✅ ✅ ✅ ✅
Employee ✅ ✅ ✅ ✅
Date ✅ ✅ ✅ ✅
Line Items ✅ ✅ ✅ ✅
Customer Data ✅ ✅ ✅ ✅

** Click the data field to go to an explanation of what that field is **

💡 Tip: SKU IQ will push the payment method you have indicated will be used on your website (credit card, debit card, PayPal, etc.) only as the form of payment.

💡 Tip: Web orders will be indicated by the Employee you have told us to assign to eCommerce orders.

✅ Jump back to the integrations table.

Square POS

When an online order is marked as paid on your eCommerce website, SKU IQ will identify the online order data and copy it to the Transactions page of the Square web dashboard. These orders can take anywhere from 1 to 30 minutes to be pushed across.

SKU IQ sends the following data for each integration:

Data Field BigCommerce Shopify Wix WooCommerce
Subtotal ✅ ✅ ✅ ✅
Total ✅ ✅ ✅ ✅
Discounts ✅ ✅ ✅ ✅
Taxes ✅ ✅ ✅ ✅
Date ✅ ✅ ✅ ✅
Line Items ✅ ✅ ✅ ✅
Customer Data ✅ ✅ ✅ ✅

** Click the data field to go to an explanation of what that field is **

💡 Tip: Payment information will not be pushed from your eCommerce platform to your Square. Payment will say that it was collected at another location and that it was purchased with Debit or Credit. SKU IQ cannot send the type of credit card or debit card that was used (e.g. Visa, Mastercard, etc.).

💡 Tip: Orders from the web will be named by what items were purchased in that transaction. You will also be able to know where an order came from by taking note of the Order Source, which will say SKU IQ when you click into a transaction to see the full details.

✅ Jump back to the integrations table.

Shopify eCommerce

Shopify has the unique ability to receive order data from your Point of Sale as well! Currently, you'll need to choose if you prefer your orders pushed from your Shopify OR your Point of Sale - not both. Orders placed from your Point of Sale can take anywhere from 1 minute to 12 hours to push across into Shopify. 

SKU IQ sends the following data for each integration:

 
Data Field Clover Lightspeed Retail R-Series Square POS
Total ✅ ✅ ✅
Taxes ✅ ✅ ✅
Discounts ✅ ✅ ✅
Line Items ✅ ✅ ✅
Shipping Address ✅ ✅ ✅
Customer Data ✅ ✅ ✅

** Click the data field to go to an explanation of what that field is **

💡 Tip: Payment method will not be pushed to Shopify. The order will indicate that has been paid in full and that it has been fulfilled.

💡 Tip: If the Customer Name and e-mail address were not captured in the Point of Sale, that data will not populate in Shopify, as it does not exist.

✅ Jump back to the integrations table.



Data Field Definitions

This section explains what each data field in the charts above means.

✅ Jump back to the integrations table.

Subtotal

This is the transaction's total prior to applying an discounts and sales tax(es).

Total

This is the transaction's final total after applying discounts and sales tax(es).

Discounts

Discounts are usually performed as a coupon code that you have provided the customer to use either via an email or a discount that would be applied throughout the site for free shipping, a percentage off throughout the site or on certain categories, etc.

Taxes

This is the sales tax field. It will show any applicable sales taxes for your area or where the customer purchased from.

Date

The date in which the order occurred.

Line Items

This is a list of all of the merchandise that was purchased on the transaction as well as the quantities of those items that were purchased.

Customer Data

Customer data includes name, email address, and physical address if captured at time of purchase. When pushing an order, SKU IQ will attempt to locate the customer within your database (so that duplicates of customer data will not occur) and then associate the new transactions with that customer. In the instance of Shopify, only the name and email address are sent for this field.

Employee

This is a special field for Lightspeed Retail R-Series users. This field indicates that the order was made Online and assigns the employee field to which ever employee you've told SKU IQ to assign online orders to.

Shipping Address

This field is specific to Shopify. This is the customer's shipping address (not necessarily billing address).

Frequently Asked Questions:

These are some of the most commonly asked questions about order pushing.

✅ Jump back to the integrations table.

❓ Can I See These Pushed Orders On My Point of Sale Terminal?

In some cases, you can see this data on your Point of Sale hardware, but that may rely on your POS's plan, hardware, and even user clearance. If that does not apply to you, you can check pushed orders on your platform's online dashboard.

❓ Does a notification pop up on my Point of Sale when I get an order in?

We are unable to notify you via your Point of Sale terminal when you receive an eCommerce order. We recommend reaching out to your POS/eCommerce provider to explore their notification options.

❓ Why Can't I Push Orders from my Point of Sale to my eCommerce?

We currently only support order push to the Shopify eCommerce. This is due to limitations with the API clearance of BigCommerce, Wix, and WooCommerce. We hope to change this in the future though.

❓ Why do I have to manually adjust my inventory when I take a return when I have order pushing on?

This is due to limitations with the APIs of our partner platforms. We're working on a solution for future versions of SKU IQ, but do not have one ready quite yet.

❓ When I have order pushing on, do the orders it copies count double toward my order count for my subscription?

No! SKU IQ only counts the original order towards your total order count for your subscription.