This article will show you where to go to add different notifications to your account if you did not set them up during the initial Wizard.
Overview
If you neglected to set up email and text notifications during your initial setup in the Wizard, that's okay. You can still enable them! We offer a variety of notifications in regard to your inventory and account and offer a daily or weekly report for your SKU IQ usage.
This article will also cover how to update your Mobile Number for text messages and how to disable notifications if you wish.
Accessing Notifications
From your SKU IQ Dashboard, you'll want to scroll down the left hand navigation panel to the bottom where you'll see "Configuration". The first option is for Settings. This is where we'll want to go! The settings page will show you your current configuration for product attribute syncing at the top. If you scroll down, you'll see the Notifications section.
Email notifications will be sent to the email address on the account you are currently logged in to. Text messages will be sent to the Mobile Number we have on file on your Account page. The Mobile Number will not be filled out by default and you will need to add it. See these instructions on how to do so.
Notification Options
Inventory
The first set of notification options are for your inventory. We highly recommend having a notification sent when you are running low on an item. The drop down menu under "Notify me when an item only has" allows you to select from 1 to 20 left. We also recommend selecting "Notify when an order is made in my eCommerce platform." This can be super handy if you don't have notifications set up in your eCommerce and want to be on-top of online orders!
Account
"Notify when a new team member joins" is only applicable if there will be multiple people using your SKU IQ account. You can set up accounts for multiple people under your Accounts page. We recommend enabling this notification if you are the Admin and want to keep an eye on who has access to your SKU IQ dashboard.
Connection
"Notify when either my POS or eCommerce platform loses connection with SKU IQ" is a notification we highly recommend having turned on. This will immediately let you know if there is an outage with one of your platforms so that you can monitor any changes that may have come in from that platform and correct as necessary.
Email Subscriptions
SKU IQ offers a couple of different subscription emails through the app itself as well as marketing emails. You do not need to subscribe to the SKU IQ Summary Report or Product Features & Updates subscriptions to use the product. If you would like to opt out of marketing emails as well, please contact Support.
SKU IQ Summary Report
This subscription email can be sent daily, weekly, or never per your preference. The email itself shows a summary of all activity on your account during a given time period. You are free to turn this on and off as you wish.
Product Features & Updates
This checkbox allows you to be opted-in to receiving infrequent emails about new product features and updates as we roll them out.
How to Enable Notifications
In order to enable notifications, go to Settings, then scroll down to the notifications section. Select the notifications you would like to have by checking the checkboxes next to the type and then email and/or text message. If you have not added a mobile number, use these instructions to do so.
Make sure you click Save at the top of the screen in order to save your preferences.
How to Add Your Mobile Number
1. Navigate to your Account by clicking on your email address at the top right hand corner and then clicking Account from the drop down.
2. You will see your contact information. Toward the right, you'll see an option to change your mobile number.
3. Once you've clicked Change Mobile a popup window will appear.
You will be prompted to enter your mobile number and your current password. You do need to enter your Country Code and area code for your phone number appropriately. You will then be texted a verification code once you click Change number.
4. Type in the verification code.
5. You can now enable text notifications.
How to Disable Notifications
To disable the selected notifications, navigate to Settings, scroll down to the Notifications section and then uncheck the undesired notifications. Make sure you click Save to save your preferences!