In this knowledge base article, we will explore common error codes, their descriptions, and provide you with the necessary remediation steps to resolve these issues when working with SKU IQ and TikTok Shop integration.
Error Code: 12052208
Error Message: A brand authorization is required to publish this listing.
Description: This error typically occurs when attempting to list a product from a brand that requires special authorization. The brand information comes from Shopify, and we need to ensure it matches the authorized brands list.
Remediation Steps: To resolve this error, please follow these steps:
- Contact your TikTok Shop account representative to obtain authorization for selling the specific brand.
- Once authorized, ensure that the brand name in your Shopify listing matches the authorized brand name accurately, including any case sensitivity or special characters.
Error Code: 12052550
Error Message: SKU property must contain all properties.
Description: This error arises when a product has a SKU property or attribute without a value assigned.
Remediation Steps: To resolve this error:
- Review your product listings and ensure that all SKU properties and attributes have meaningful values.
- Make sure that no SKU properties are left empty.
Error Code: 12052525
Error Message: The attribute max num cannot exceed 3.
Description: This error indicates that a variant can have a maximum of three attributes, such as Size, Color, etc.
Remediation Steps: To resolve this error:
- Examine the variant and reduce the number of attributes to a maximum of three.
- Ensure that you have only three unique attributes assigned to each variant.
Error Code: 12019022
Error Message: SKU ID is invalid.
Description: This error may be related to a deleted variant in TikTok Shop not being removed from Shopify.
Remediation Steps: To resolve this error:
- Check for any deleted variants in TikTok Shop.
- Remove the corresponding variant from Shopify.
- Reattempt to sync the product.
Error Code: 12052153
Error Message: Sale property value contains restricted words.
Description: Currently, there is no proactive way to identify this issue.
Remediation Steps: To resolve this error:
- Manually review your product names and attribute values for any restricted terms.
- Remove any restricted words from your product listings.
Error Code: 12052093
Error Message: Seller create product over limit.
Description: This error may occur when attempting to create more than 100 products a day.
Remediation Steps: To resolve this error:
- Check your daily product creation limit on TikTok Shop Seller Center.
- Ensure that you do not exceed the limit of 100 products per day.
Error Code: 12052054
Error Message: The seller SKU text length cannot exceed max limit characters.
Description: The seller SKU must not exceed 50 characters.
To resolve this error:
- Shorten the seller SKU to a maximum of 50 characters.
Error Code: 12052055
Error Message: The SKU stock exceeds the limit.
Description: The quantity of a product cannot exceed 99999.
Remediation Steps: To resolve this error:
- Ensure that the product quantity does not exceed 99999.
Error Code: 12052249
Error Message: The value for product name (Title) must be between 25 - 255 characters
Description: This error relates to the length of the product name, which must be between 25 and 255 characters.
Remediation Steps: To resolve this error:
- Adjust the product name to be between 25 and 255 characters.
Error Code: 12019011
Error Message: Product package weight is invalid.
Description: The package weight must be a positive number greater than zero.
Remediation Steps: To resolve this error:
- Ensure that the package weight is a positive number greater than zero.
Error Code: 12052570
Error Message: Product price exceeds the limit.
Description: The minimum price is $0.01, and the maximum price is $7600.
Remediation Steps: To resolve this error:
- Adjust the price of the product within the range of $0.01 to $7600.
Error Code: 12052242
Error Message: The attribute name characters cannot exceed max_limit.
Description: Sales attribute names must be between 1-20 characters.
Remediation Steps: To resolve this error:
- Shorten the attribute labels (e.g., size, color) to be between 1 and 20 characters.
Error Code: 12052243
Error Message: The product attribute or sale attribute name characters contain Chinese.
Description: Currently, there is no proactive way to detect this issue.
Remediation Steps: To resolve this error:
- Remove any non-English characters from your attribute names.
Error Code: 12052013
Error Message: The product description cannot exceed the maximum characters.
Description: The product description should not exceed 9,994 characters.
Remediation Steps: To resolve this error:
- Reduce the length of the product description to be under 9,994 characters.
Error Code: 12052560
Error Message: The SKU contains duplicate sales attribute.
Description: Variants cannot have multiple instances of the same attribute (e.g., two sizes, two colors).
Remediation Steps: To resolve this error:
- Ensure that each variant has only one instance of each attribute, such as size, color, etc.
Error Code: 12052251
Error Message: The attribute value name is duplicate.
Description: Variants cannot have multiple instances of the same attribute value.
Remediation Steps: To resolve this error:
- Ensure that each variant has only one instance of each attribute value.
By following these remediation steps, you can effectively address and resolve common errors when working with SKU IQ and TikTok Shop integration, ensuring smooth and error-free product listings. If you encounter further issues or have additional questions, please reach out to our support team for assistance.
Error Code: 12052572
Error Message: The value for sale attribute should contain less than 50 characters.
Description: This error relates to the length of a variant attribute value, which must be between 1 and 50 characters. For example, a size variant should have a short name like "medium" or "small", and not something long form that would exceed 50 characters.
Remediation Steps: To resolve this error:
- Shorten the variant attribute label to be between 1 and 50 characters