Common questions and answers around forced upgrades and service disconnections due to exceeding order limits
Q: I would like more detail on which plan is right for my order levels
A: Please see our pricing page for limit details.
Q: How do I prevent service interruption?
A: You'll need to upgrade to an appropriate plan within 7 days of receiving email notice or your service may be paused. After 7 days, SKU IQ will attempt to automatically upgrade your plan to prevent disruption, but we may not be able to if your billing occurs through a marketplace or we encounter an issue with payment method, etc. If we are unable to upgrade your plan, services may be suspended - so make sure to upgrade yourself manually to avoid any issue.
Q: What happens if my account is paused?
A: Disconnection may cause inventory quantities, fields, and orders to stop updating across platforms.
Q: Will SKU IQ Automatically upgrade my plan?
A: Depending on your account set up, we will attempt to automatically put you in the right plan and bill you based on your order limits to help avoid disconnection.
Q: I think I have received this notice in error, or how do I get assistance upgrading?
A: Please schedule a consultation or email billingsupport@skuiq.com ASAP so we can validate your account status and remove you from the suspension list.
Q: What happens if I am on an Enterprise plan or need to upgrade to an Enterprise plan?
A: If you need an Enterprise plan, SKU IQ team will email you a summary of custom pricing based on your most recent month of order volume. The limit has been rounded up to the nearest 1000.
Q: I am on an Annual plan. What happens if I fail to upgrade in the next 7 days?
A: You will be upgraded to the appropriate plan tier but converted to a monthly plan. Remaining credit for unused time will be applied before you are charged again. To continue saving 20% over the monthly cost, please make sure to upgrade to the appropriate annual plan tier yourself before the automatic upgrade takes place.