Clover Inventory Tracking must be enabled for SKU IQ quantity syncing to function properly. This article will explain what that setting is and how to enable it.
Overview
Clover allows for new products to either automatically have their inventory tracked (or not) with a few simple steps. This allows your business to continuously monitor the inventory that you own, letting you know when you are running low on certain products. This feature also allows SKU IQ to know what inventory quantities you have on-hand in-store as well. In order for SKU IQ to accurately report to your eCommerce site what is available, the inventory tracking feature must be turned on. Otherwise, this can result in your eCommerce reporting 0 values - which will show your products as "OUT OF STOCK"!
Why is this important?
Enabling inventory tracking is extremely important to the operation and success of your connection with SKU IQ. When pushing new items from Clover to your ecommerce website with inventory tracking turned off, Clover can report to SKU IQ that there is no inventory available, which will then report to your eCommerce as a "0" or allow for inventory to be sold into the negative - which results in customer disappointment when you oversell a product. In order to avoid disappointing your customers, it is imperative that you have inventory tracking turned on.
How to turn on Inventory Tracking in Clover
- Log in to your Clover Dashboard
- Navigate to the “Inventory” tab on the left hand menu
- Click on “Setup” under the Inventory tab
- Make sure that the checkboxes next to “Track Stock” and “Update item counts after each sale” are selected. You may want to uncheck “Allow negative stock counts” to prevent overselling as well. The last one is optional.
Once you’ve turned on the first two options, the item stock count will automatically decrease as an item is sold. Once the stock count reaches zero (if “allow negative stock counts” is turned off), the availability toggle next to the item in the item list and on the item detail page will automatically turn off and the item will not be available for sale until the stock count is increased.
More Resources
Clover Support