Curbside Pickup & Order Syncing
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      What is Order Syncing?

      This article explains what Order Syncing is and how it can help your record keeping!

      Overview

      SKU IQ offers a fantastic feature we refer to as Order Syncing. This feature allows use to send records of transactions from your eCommerce website to your Point of Sale (or in some cases your Point of Sale to your eCommerce)! This feature can help you keep all of your data in one spot so you only have to export one set of data for your accounting! Generally speaking, orders will show up as an "ONLINE ORDER" on your Point of Sale.

      Check out the rest of the article for what orders will look like on your specific integration. 

      Keep in mind that like many of the other product data attributes that we can sync, order syncing can only be enabled in one direction, meaning that we can only translate your order data from eCommerce to Point of Sale or vice versa (if available). 

      If you are interested in enabling order syncing for your account, please contact Support as this feature is not enabled by default. Depending on how your shop is set up, additional information may be needed by support to set up your account as accurately as possible.

      For Multi-Store Setups, manual fulfilment will need to be performed via SKU IQ to facilitate order processing. 

      🚨NOTE: When order syncing is enabled, users must manually update quantities when a customer returns or exchanges an item. Enabling order syncing, unfortunately, breaks the functionality of automatic quantity adjustments in the case of a return or exchange. Order updates are not sent through SKU IQ in these cases, so only the original order information is sent to the Point of Sale.

      How Does Order Syncing Work?

      When an online order is created on your eCommerce platform, SKU IQ will identify the online order data and create a copy of that data on your Point of Sale. You'll typically see that data in the Orders section of your Point of Sale (some terminology may be different, see below for more information). Depending on the integrations, order syncing can take anywhere from 1 minute to 12 hours.

      Not to worry though, having order syncing turned on does not affect Real Time syncing for quantity changes! 

      So, if you have sales happen on your eCommerce website or on your Point of Sale, those quantity changes will still be reflected in minutes rather than having to wait for the order to sync through.

      Check out the frequently asked questions section for more information.

      What do Orders Look Like In My Point of Sale or Shopify Dashboard?

      Clover Lightspeed Retail R-Series Lightspeed Retail X-Series (Vend)

      Square

      Point of Sale

      		 Shopify eCommerce

      Clover

      When an online order is placed, SKU IQ will sync the data for that order over to your Clover Web Dashboard within 20 minutes. Unfortunately, you will not be able to see the Order on your Clover Terminal at this time. 

      SKU IQ sends the following data for each integration:

      Data Field BigCommerce Shopify Wix WooCommerce
      Subtotal ✅ ❌ ✅ ✅
      Total ✅ ✅ ✅ ✅
      Discounts ✅ ✅ ✅ ✅
      Taxes ✅ ✅ ✅ ✅
      Date ✅ ✅ ✅ ✅
      Line items ✅ ✅ ✅ ✅
      Customer Data ✅ ✅ ✅ ✅

      ** Click the data field to go to an explanation of what that field is **

      A typical order will look like this on your Clover Web Dashboard:

      💡Tip: SKU IQ will be unable to sync what type of payment method was used to Clover, it will simply say "External Payment". You will need to find the payment method information from your eCommerce website if that information is relevant for your account.

      💡Tip: Orders that have synced from your website will have the web tag on them - which is found just under the customer's name on the order details page.

      ✅ Jump back to the integrations table.

      Lightspeed Retail R-Series

      When an online order is created on your eCommerce website, SKU IQ will identify the online order data and copy it to the Sales History page on your Lightspeed Retail R-Series dashboard. You can find the Sales History information under the Sales tab. Orders can take up to 12 hours to sync.

      In order to set up Order Syncing, we will need you to set up an Employee name to accept these orders (we usually suggest "ONLINE ORDERS" as the employee name) as well as a payment method to assign to the orders (e.g. credit card, debit card, PayPal, etc.). 

      SKU IQ sends the following data for each integration:

      Data Field BigCommerce Shopify Wix WooCommerce
      Subtotal ✅ ✅ ✅ ✅
      Total ✅ ✅ ✅ ✅
      Discounts ✅ ✅ ✅ ✅
      Taxes ✅ ✅ ✅ ✅
      Employee ✅ ✅ ✅ ✅
      Date ✅ ✅ ✅ ✅
      Line Items ✅ ✅ ✅ ✅
      Customer Data ✅ ✅ ✅ ✅

      ** Click the data field to go to an explanation of what that field is **

      A typical order will look like this on your Lightspeed Web Dashboard:

      💡 Tip: SKU IQ will sync the payment method you have indicated will be used on your website (credit card, debit card, PayPal, etc.) only as the form of payment.

      💡 Tip: Web orders will be indicated by the Employee you have told us to assign to eCommerce orders.

      ✅ Jump back to the integrations table.

      Lightspeed Retail X-Series (Vend)

      THIS INFORMATION IS COMING SOON.

      ✅ Jump back to the integrations table.

      Square Point of Sale

      When an online order is created on your eCommerce website, SKU IQ will identify the online order data and copy it to the Transactions page of the Square web dashboard. These orders can take anywhere from 1 to 30 minutes to sync.

      SKU IQ sends the following data for each integration:

      Data Field BigCommerce Shopify Wix WooCommerce
      Subtotal ✅ ✅ ✅ ✅
      Total ✅ ✅ ✅ ✅
      Discounts ✅ ✅ ✅ ✅
      Taxes ✅ ✅ ✅ ✅
      Date ✅ ✅ ✅ ✅
      Line Items ✅ ✅ ✅ ✅
      Customer Data ✅ ✅ ✅ ✅

      ** Click the data field to go to an explanation of what that field is **

      A typical order will look like this on your Square Web Dashboard:

      💡 Tip: Payment information will not be synced from your eCommerce platform to your Square. Payment will say that it was collected at another location and that it was purchased with Debit or Credit. SKU IQ cannot send what type of credit card or debit card was used (e.g. Visa, Mastercard, etc.).

      💡 Tip: Orders from the web will be named by what items were purchased on that transactions. You will also be able to know where an order came from by taking note of the Order Source which will say SKU IQ when you click in to a transaction to see the full details.

      ✅ Jump back to the integrations table.

      Shopify eCommerce

      Shopify has the unique ability to receive order data from your Point of Sale as well! We recommend that you choose to have your orders synced from your Shopify OR your Point of Sale - not both. Orders placed from your Point of Sale can take anywhere from 1 minute to 12 hours to sync. 

      SKU IQ sends the following data for each integration:

       
      Data Field Clover Lightspeed Retail R-Series Lightspeed Retail X-Series (Vend) Square POS
      Total ✅ ✅ coming soon ✅
      Taxes ✅ ✅ coming soon ✅
      Discounts ✅ ✅ coming soon ✅
      Line Items ✅ ✅ coming soon ✅
      Shipping Address ✅ ✅ coming soon ✅
      Customer Data ✅ ✅ coming soon ✅

      ** Click the data field to go to an explanation of what that field is **

      A typical order will look like this on your Shopify Dashboard:

      💡 Tip: Payment method will not be synced to Shopify. The order will indicate that has been paid in full and that it has been fulfilled.

      💡 Tip: If Customer Name and e-mail address was not captured in the Point of Sale, that data will not populate in Shopify as it does not exist.

      ✅ Jump back to the integrations table.

      Ready For More?

       

      Data Field Definitions

      This section explains what each data field in the charts above mean.

      ✅ Jump back to the integrations table.

      Subtotal

      This is the transaction's total prior to applying an discounts and sales tax(es).

      Total

      This is the transaction's final total after applying discounts and sales tax(es).

      Discounts

      Discounts are usually performed as a coupon code that you have provided the customer to use either via an email or a discount that would be applied throughout the site for free shipping, a percentage off throughout the site or on certain categories, etc.

      Taxes

      This is the sales tax field. It will show any applicable sales taxes for your area or where the customer purchased from.

      Date

      The date in which the order occurred.

      Line Items

      This is a list of all of the merchandise that was purchased on the transaction as well as the quantities of those items that were purchased.

      Customer Data

      Customer data includes name, email address and physical address if captured at time of purchase. When syncing an order, SKU IQ will attempt to locate the customer within your database (so that duplicates of customer data will not occur) and then associate the new transactions with that customer. In the instance of Shopify, only the name and email address are sent for this field.

      Employee

      This is a special field for Lightspeed Retail R-Series users. This field indicates that the order was made Online and assigns the employee field to which ever employee you've told SKU IQ to assign online orders to.

      Shipping Address

      This field is specific to Shopify. This is the customer's shipping address (not necessarily billing address).

      Frequently Asked Questions:

      These are some of the most commonly asked questions about order syncing.

      ✅ Jump back to the integrations table.

      ❓ Can I See These Synced Orders On My Point of Sale Terminal?

      In some cases, you can see this data on your Point of Sale hardware. In others, you will need to look at your web dashboard to see the orders.

      ❓ Does a notification pop up on my Point of Sale when I get an order in?

      We are unable to notify you via your Point of Sale terminal when you receive and eCommerce order. However, we do offer email and text notifications for when you receive an eCommerce order - you can find these options under Settings on your SKU IQ dashboard.

      ❓ Why Can't I Sync Orders from my Point of Sale to my eCommerce?

      With the rare exception of Shopify, we are unable to sync orders from your Point of Sale to your eCommerce platform. This is due to limitations with the APIs of BigCommerce, Wix, and WooCommerce. While this is a goal we hope to accomplish in the future, at this moment, we are unable to perform this operation.

      ❓ Why do I have to manually adjust my inventory when I take a return when I have order syncing on?

      This is due to limitations with the APIs of our partner platforms. We're working on a solution for future versions of SKU IQ, but do not have one ready quite yet.

      ❓ When I have order syncing on, do the orders it copies to my Point of Sale or Shopify count double toward my order count for my subscription?

      No! SKU IQ counts the orders that it has within it self on your order tab toward your order count for your subscription.

      ❓ Do you offer BOPIS features?

      We do! Currently, Buy-Online-Pickup-In-Store is only available for Shopify and Square. There will be an article in regard to Square/Shopify BOPIS coming soon. Please stay tuned! We also hope to integrate more of our Point of Sale platforms with our partner eCommerces to offer BOPIS in the future.