You can choose to be billed for your SKU IQ subscription through Shopify!
Overview
SKU IQ is an Inventory Management Solution that empowers small business owners with the tools they need to stay on top of their inventory both online and in-store. We have many options for how you can be billed for your subscriptions - whether it’s directly through us or with one of the platforms we work with. It can be important to adjust which subscription you are on from time to time due to volume of sales, needing additional features, or needing to pause billing for the season. This article will show you how to change your subscription in Shopify if you are subscribed via that platform. If you are subscribed via Wix or Clover, please see those related articles.
How it Works
We understand that business volume can rapidly change. Some months are going to be heavier in transactions than others. We offer the flexibility to upgrade or downgrade your plan at any time. You can also switch from a monthly subscription to an annual plan at any time by contacting SKU IQ to be billed annually. Please keep in mind that annual subscriptions are billed up front, but you do get a 20% savings by choosing the annual subscription as well as a few other added perks.
How to Change Your Plan
Upgrade your plan to a subscription that offers more transactions and more features, or save money and unlock new capabilities by upgrading to an annual plan.
You can find more information about our subscription plans on our Pricing Page or contact the SKU IQ support team for assistance.
1. Log into your SKU IQ dashboard.
2. In the top left corner of your dashboard, click Change Plan.
3. Clicking this button displays a pop up window with different pricing and monthly plan options.
4. If you select a different plan than your current plan, it will then take you to Shopify to confirm your new plan details.
5. Click Approve. The SKU IQ dashboard displays and takes you to the billing page. Your subscription is upgraded.
If you don’t like the plan you selected, you can change it again.
How Do I Cancel My SKU IQ Subscription?
To cancel your subscription, you’ll need to uninstall SKU IQ from your Shopify Apps. Also, we ask that you submit a SKU IQ Cancellation Request directly with SKU IQ to complete the cancellation.
1. From your Shopify admin page, click Apps on the left navigation bar.
2. Find the SKU IQ Inventory Sync app under Installed Apps.
3. Click Delete next to the SKU IQ app.
4. A pop up window displays asking you to provide optional feedback as to why you are deleting the app. Once you have selected the reason for deleting, click Delete. This will remove any links you have made between your online and retail products within SKU IQ, and will remove your Shopify inventory from SKU IQ.
5. The app deletion is completed, your subscription is cancelled, and billing will be automatically discontinued. A confirmation message displays.
This will cancel future billing as well as stop the inventory syncing that SKU IQ performs.
FAQ
Q. If I’m being billed through SKU IQ/Stripe, do I need to be billed through Shopify as well?
A. No! You should only be billed through one platform. It’s your choice if you’d like to have your SKU IQ billed along with your Shopify on the same invoice, or if you’d like to be billed separately through us.
Q. If I have a Clover Point of Sale, do I need to have Clover billing?
A. No! Again, you should only be billed through one platform. Choose which one works best for you. The pricing is all the same for monthly plans.
Q. If I have set up billing through one of the other apps, how do I stop that?
A. If you are being billed through Clover, see this document. If you are being billed through Wix, see this document. If you are being billed through SKU IQ directly and would rather be billed through Shopify, please send an email requesting we cancel your Stripe billing to billingsupport@skuiq.com.
Q. Can I be billed for an annual plan through Shopify?
A. At this time, Shopify does not offer annual plans. However, if you’d like to be billed annually, please contact us at billingsupport@skuiq.com so we can set that up for you.