You can choose to have your SKU IQ subscription bill through Wix!
Overview
SKU IQ is an Inventory Management Solution that empowers small business owners with the tools they need to stay on top of their inventory both online and in-store. We have many options for how you can be billed for your subscriptions - whether it’s directly through one of the platforms we work with or straight through us. It can be important to adjust which subscription you are on from time to time due to volume of sales, needing additional features, or needing to pause billing for the season. This article will show you how to change your subscription in the Wix App Marketplace if you are subscribed via Wix. If you are subscribed via Clover or Shopify, please see those related articles.
How It Works
We understand that business volume can change rapidly. Some months are going to be heavier in transactions than others. We offer the flexibility to upgrade or downgrade your plan at any time. You can also switch from a monthly subscription to an annual plan at any time by switching in the Wix Marketplace. Please keep in mind that annual subscriptions are billed up front, but you do get a 20% savings by choosing the annual subscription as well as a few other added perks.
How To Change Your Plan
Upgrade your plan to a subscription that offers more transactions and more features, or save money and unlock new capabilities by upgrading to an annual plan.
You can find more information about our subscription plans on our Pricing Page or contact the SKU IQ support team for assistance.
1. Log into your SKU IQ dashboard.
2. In the top left corner of your dashboard, click Upgrade.
3. This webpage displays in Wix with our different pricing plan options:
Note: These prices reflect the monthly breakdown for annual plans.
To get a clearer understanding of what each plan allows for, please check out our pricing page.
4. Click Select for the plan that works best for you, and then choose whether you would like to be billed monthly or annually.
Note: Annual plans are billed for the full 12 months up front and are non-refundable after 30 days.
5. Click Next, and then enter a new method of payment or use an existing saved payment method. Click Submit Purchase.
Note: Annual plans are non-refundable after 30 days.
6. Wix will then prompt you to select which site you want to upgrade if you have multiple websites.
How Do I Cancel My Subscription?
If you need to cancel your subscription, we ask that you submit a SKU IQ Cancellation Request. You will also need to uninstall the SKU IQ app from your Wix website. You can do that with the following steps:
1. From your Wix Dashboard, click Apps, located toward the bottom of the left hand navigation panel. The Manage Apps page displays.
2. Click the three dots lined up horizontally beside the SKU IQ Inventory Sync app.
4. Click Delete.
5. A pop up window displays asking you to complete a brief survey as to why you are deleting the app. Once you have filled out the required questions, click Delete App.
Note: Wix requires a reason as to why you are deleting the app before the “Delete App” button is clickable.
6. The app deletion is completed, your subscription is cancelled, and billing will be automatically discontinued. A confirmation banner displays at the top of the page.
This will cancel future billing as well as stop the inventory syncing that SKU IQ performs.
FAQ
Q. If I’m being billed through SKU IQ/Stripe, do I need to be billed through Wix as well?
A. No! You should only be billed through one platform. It’s your choice if you’d like to have your SKU IQ bill along with your Wix subscription on the same invoice, or if you’d like to be billed separately through us.
Q. If I have a Clover POS and want to be billed through that platform, do I need to be billed through Wix too?
A. No! Again, you should only be billed through one platform. Choose which one works best for you. The pricing is the same for all of the different plans over all of our platforms.
Q. If I have set up billing through one of the other apps, how do I stop that?
A. If you are being billed through Clover, see this document. If you are being billed through Shopify, see this document. If you are being billed through SKU IQ directly and would rather be billed through Wix, please send an email to billingsupport@skuiq.com requesting that we cancel the direct billing.
Q. Can I be billed for an annual plan through Wix?
A. Yes you can! See “How To Change Your Plan” above.