Common Mistakes When Setting Up SKU IQ - And How to Fix Them!

These are some of the most common mistakes you'll run in to when completing the SKU IQ set up wizard - and how to fix them!

Overview

We are human beings and sometimes we make mistakes, that's part of life! When you make a mistake - or think you did - with SKU IQ, fixing those little flubs is easy. Most of the time, you will have to contact support to overcome these things, but don't worry, you can contact us via Chat, Phone Call, Email, or by submitting a support ticket.

Click on the issue below to jump right to that part of the article:

1. The Wizard Didn't Start
2. I selected Lightspeed, but it won't let me connect
3. The Wizard won't accept my WooCommerce URL
4. The Wizard won't accept my Shopify URL
5. I'm not sure where to find my Shopify URL
6. My inventory won't populate (WooCommerce)
7. My inventory won't populate (Shopify)
8. My inventory won't populate (Clover)
9. My inventory won't populate (BigCommerce)

 

1. The Wizard Didn't Start

Sometimes you'll login to your Dashboard after validating your email address (see Getting Started with SKU IQ for details) and you won't be greeted by the Wizard on the left hand side of your dashboard. Instead, you will see eCommerce Status and POS Status but neither of them will show that anything is connected or enabled.

This usually happens when a Point of Sale and/or an eCommerce is not selected during registration. Not to worry, this can be remedied. You can either contact Support to have the Wizard reset, or you can continue to connect your platforms manually. 

To connect your platforms manually, simply click on one of the blue Sign up buttons. This will take you to the Connect page within the dashboard. You'll want to start by connecting your Point of Sale. Select one of the options below:

Clicking on the various platforms will prompt you to click the green Authorize button. This will re-direct you to the login screen for that platform. If you are not already logged in, please do so and follow the prompts to enable SKU IQ's connection to your Point of Sale.

For more help, please see the Getting Started with SKU IQ article for step-by-step instructions.

Next, you will select your eCommerce platform. See the options below:

Clicking on the various platforms will prompt you to authorize the connection between SKU IQ and your eCommerce site. Each platform will ask for different information. 

• Shopify will ask for your Shopify Store URL (see the section on finding your Shopify URL for help)
• WooCommerce will ask for your WordPress store URL
• BigCommerce will prompt you to install the SKU IQ app from the BigCommerce app store
• Wix will not ask for any additional information from this screen

Once you have connect your Point of Sale and eCommerce platforms, you're ready to continue with your setup of SKU IQ. Take a look at Linking Versus Pushing to get an idea of what you'll need to do next.

A more in-depth look at this topic is Coming Soon.

2. I selected Lightspeed but it won't let me connect

There are two versions of Lightspeed Retail we currently support: Lightspeed Retail R-Series and Lightspeed Retail X-Series (formerly known as Vend). If you have Lightspeed Retail X-Series, you'll need to select Vend. If you have gone too far in to the Wizard and cannot go back to re-select your Point of Sale, contact Support so that we can reset the Wizard for you. For more information about what versions of Lightspeed we can support, please see this article.

3. The Wizard won't accept my WooCommerce URL

When entering in your WooCommerce website's URL, SKU IQ can be a little picky about formatting. Watch this video on how to find your WooCommerce URL:

If you follow the instructions in the video and are still getting a red X next to your URL and the Next button will not turn green, try hitting the enter or return button on your keyboard. Sometimes this will allow you to continue. If you get stuck on this step and need help, please contact Support for assistance.

4. The Wizard won't accept my Shopify URL

Unlike WooCommerce, we cannot accept your store's public-facing URL if you have attached your store to a non-Shopify domain. We need the store.myshopify.com URL. Scroll down a little bit to see the video on how to find your MyShopify URL. 

5. I'm not sure where to find my Shopify URL

Not to worry, we have a video for that!

If you'd rather not (or can't) watch the video, simply log in to your Shopify admin account. From your Shopify dashboard, look at your URL bar on your browser. You'll see storename.myshopify.com/admin. If you copy and paste that from your browser in to SKU IQ and remove any https://, www., and the /admin part from the end, that will work as well.

6. My inventory won't populate (WooCommerce)

This one is very common and happens when the Legacy REST API has not been enabled in your WooCommerce settings. Follow the guide in this article to enable the Legacy REST API for your WooCommerce. If you do not enable this API, SKU IQ will not be able to communicate with your WooCommerce shop.

7. My inventory won't populate (Shopify)

Some merchants have multiple Shopify websites. Some of them are works in progress, you may be a web developer and are setting up the shop for a client that you'll maintain, or you had a few trials in the past that you may have forgotten about. SKU IQ can sometimes get connected to the wrong site and this can cause your inventory to fail to populate. SKU IQ currently can only support one eCommerce website at a time, regardless of platform. In order to remedy this, you will need to contact Support and work with them to connect to the correct store.

8. My inventory won't populate (Clover)

Like with Shopify, Clover can have multiple merchant IDs for various locations and/or businesses. If your inventory isn't populating properly, it is likely that the wrong Merchant ID was selected during the initial setup. We can easily fix this, but you will need to contact Support and work with us to reconnect to the correct location.

 

9. My inventory won't populate (BigCommerce)

BigCommerce is a unique case with SKU IQ where you have to install the SKU IQ app from the BigCommerce app store. If you do not install the app, your inventory won't populate. 

If the app is already installed and you still aren't seeing your inventory, try uninstalling and reinstalling the SKU IQ app on BigCommerce. If that does not resolve the problem, contact Support for help.

More FAQs coming soon!